State Farm® Insurance Agent Teanice Wells-Ernest
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michelle K
July 8, 2024
1
out of
5
rating by Michelle K
"Instead of just stating the reason of denial for coverage, she told me someone would be in touch. That never happened which is unprofessional and lying because you knew all along 😊. Received a letter in the mail instead, so glad Allstate insurance is working with me to appeal this denial because I do not live with the household member that I was denied for and my record is almost spotless but had she confronted me about it maybe things could have gone differently."
We responded:
"Good afternoon, unfortunately guidelines sometimes prevent us from offering coverage. Adverse decisions are subject to written notice pursuant to the consumer reporting laws. I apologize if we were unclear when presenting that decision. We appreciate the opportunity given to compete for your budiness."
Mi
October 10, 2023
1
out of
5
rating by Mi
"Very rude, gives invalid information definitely not knowledgeable and very unprofessional. Will not be going through with this company if this is the people picked to represent it. Very disappointed."
We responded:
"Good afternoon, neither my team, nor I, am able to find any record of a customer (r interaction with) a customer by this name. Nonetheless, often times, despite our best intentions, we are not always able to meet everyone's needs. Our goal is to continue to service the community with the mutual respect, that we have maintained for over 10 years. "
Karen Crun
October 10, 2023
1
out of
5
rating by Karen Crun
"she’s unprofessional and rude. She rushed my phone call and didn’t help me one bit save your time and don’t go here"
We responded:
"Good afternoon, neither my team, nor I, am able to find any record of any interaction with a customer by this name. Nonetheless, often times, despite our best intentions, we are not always able to meet everyone’s needs. Our goal is to continue to service the community with the mutual respect, that we have maintained for over 10 years. "
Mauro Castro
May 27, 2023
5
out of
5
rating by Mauro Castro
"Buena atencion"
We responded:
"Thank you fir taking the time to leave a review. "
juda a
April 18, 2023
5
out of
5
rating by juda a
"trying to refinance a rental property and lenders were sticklers about the COI and were requesting numerous revisions. Teanice and her team were accommodating and pleasant throughout. Great Job"
We responded:
"Juda, thank you very much both for taking the time to submit this review, and for your understanding of the process :-). It is our goal to provide knowledgeable, timely, and also accurate service. I appreciate the trust you've put in our team. And thank you for the recent referral as well!...much appreciated!"
josh cardona
March 29, 2023
1
out of
5
rating by josh cardona
"Con artists. Quoted me for $527 a month full coverage. I switched companies because of this quote - after first payment, they doubled my premium. Condescending Con artists. Be CAREFUL. - update Teanice was condescendingly smug and arrogant when she told me that my premium wouldn’t be reduced no matter who I spoke to and tried to force me to cancel my policy over the phone so I would have a lapse on my insurance. After discussing it with the right people, my premium was indeed dropped. Don’t let her trick you. I’d warn everyone to stay clear of her."
We responded:
"Mr. Cardona, as we discussed, the insurance quote provided represented an estimated cost of the policy application, based on the information you gave to us, and the coverage you selected. And while it is our goal to provide the most accurate quote at the time of the application, there are times when during the underwriting process, additional information warrants that the application be approved at a higher or lower premium. If you'd like to discuss the matter further, give us a call. ------------------------ We're glad State Farm was able to find the issue and resolve it for you. And while, we were able to confirm that the discrepancy did not generate in my office, I can certainly understand your frustration. State Farm values you as a customer. If you would your policies serviced by another office, send an email directly to agentselection@statefarm.com. "
TVJESÚS RAJ
June 13, 2021
4
out of
5
rating by TVJESÚS RAJ
"Bueno"
We responded:
"¡Gracias! No estoy seguro de cómo me perdí esto ... por favor, acepte mis disculpas por responder tan tarde ..."
J Q
July 6, 2020
5
out of
5
rating by J Q
"Excellent service! Teanice and her staff are fabulous, I highly recommend them to anyone looking for a State Farm agent! Thank you!"
We responded:
"Thank you Mr.Quelch! Be honest, I sometimes need coffee first 😊, but we definitely strive to do our best! You’re so on top of things I have to admit you make it easy! We appreciate your business."
Anthony Scaringelli
July 6, 2020
5
out of
5
rating by Anthony Scaringelli
"I have worked with a Teanice and her office for homeowners and auto insurance. They are quick to respond to emails. Her and her team answered all the questions I had as a first time car and home buyer shopping for polices. I would recommend their services to anyone in the area."
We responded:
"Mr. Scaringelli, thank you very much for this! We take pride in providing prompt knowledgeable service every time. We know sometimes we may fall short, but we always give it our best and so on behalf of my team, I appreciate your taking the time to rate our service. And for the record you are a pleasure to work with as well! Congratulations on your new home!!!"
Ri Lacey
June 16, 2020
1
out of
5
rating by Ri Lacey
"I have had a bad experience dealing with Teanice and her insurance company after being a loyal customer the ast 5 years I would not recommend them or her to anyone that I love or care about. My experience with her very recently has been nothing short of unprofessional and unethical. I regret that I remained a loyal customer for so long. I will be leaving her office immediately."
We responded:
"Ms Lacey, my team is charged with providing professional, knowledge service to all of our customers. The systems I have in place allow us to provide everyone with a consistent customer service experience. I admit however that there are times when our systems will not work for everyone, and therefore we were not able to meet your specific needs. State Farm values you as a customer. To chose a new agent visit StateFarm.com or you may send an email to agentselection@statefarm.com"
G Mack
January 17, 2020
5
out of
5
rating by G Mack
"I had great experience with Teanice and Jiavanna I recommend this office to the highest degree! I sought this office out and got a great rate and also have come to love their efforts in community service!"
We responded:
"Wow, thank you. Jiavanna is a gem, she works hard to give our customers the very best experience. I’m blessed to have her on my team! Hopefully we’ll be able to get more involved in our local community soon. Thanks again!"
David Lee
March 26, 2019
5
out of
5
rating by David Lee
"Teanice took care of writing up a commercial insurance policy, which was significantly less than what I was paying before, and I’ve been a satisfied customer for over 2 years now. A very friendly and dependable insurance agent!"
We responded:
"David, thank you so much for your kind words, and for trusting me with your commercial insurance needs! I appreciate your business!!!"
jorge medina sr.
December 18, 2018
5
out of
5
rating by jorge medina sr.
"Oustanding"
We responded:
"Well thank you!"